Privacy Policy

1. Personal Information We Collect

We collect personal information necessary to verify, calculate, and process your homestay reservation inquiry. This includes:

• Identity Data: Full name and nationality (Malaysia or International guest status).
• Contact Data: WhatsApp phone number and email address for reservation communication.
• Booking & Stay Details: Check-in and check-out dates, guest count (adults & children), accommodation/package selection, and special requests/notes.
• Technical & Usage Data: Internet protocol (IP) address, browser type, and device information to optimize page loading performance.

2. Purpose of Data Collection & Usage

Your personal data is strictly used for legitimate homestay booking and guest service purposes:

• To calculate live estimated stay costs and record your direct reservation request.
• To transmit reservation details to the host via WhatsApp/Email for room availability confirmation and deposit arrangements.
• To respond to guest inquiries, special requests, and check-in logistics.
• To comply with statutory legal requirements under Malaysian law (PDPA 2010).

3. Data Protection & Security Measures

We have implemented robust administrative, technical, and physical security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. Access to your booking records is strictly restricted to authorized homestay staff and platform administrators who require access to service your reservation.

4. Data Retention & Guest Rights

We retain personal data only for as long as necessary to fulfill the reservation and accounting purposes outlined in this policy. As a valued guest, you hold the following rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Correction: Request updates or corrections to any inaccurate booking information.
• Right of Erasure: Request the deletion of your personal contact data following stay completion.